SHIPPING POLICY
At Fixcanto, we aim to provide clear and reliable shipping information for every order placed through fixcanto.com. Please review the information below before completing your purchase.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing may include order verification, product preparation, quality checks, packaging, and transfer to the shipping carrier.
Orders placed on weekends or public holidays will normally begin processing on the next business day. During periods of high order volume, promotional events, or holidays, additional processing time may be required.
Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
Shipping Destinations
Fixcanto currently ships to the United States and selected international countries and regions.
Shipping availability is determined by the delivery address entered during checkout. If shipping is available to your destination, the applicable shipping option will be displayed before payment is completed.
Certain remote areas, restricted regions, PO boxes, or destinations not supported by our shipping partners may be unavailable for delivery.
Estimated Delivery Time
After order processing is completed, standard shipping generally takes approximately 7–15 business days.
The total estimated timeframe from order confirmation to delivery is approximately 8–18 business days, including processing and transit time.
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier network, customs procedures, local delivery conditions, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
Shipping Charges
Any applicable shipping charges will be displayed during checkout before the order is submitted.
Promotional free-shipping offers may be available from time to time and may be subject to minimum order values or other conditions displayed on our website.
Order Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Please allow approximately 1–3 business days after receiving your shipping confirmation for tracking information to begin updating in the carrier's system.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us at [email protected] as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delayed or Lost Packages
If tracking information shows an unusual delay or you believe your package may have been lost in transit, please contact us.
We will review the available tracking information and, where appropriate, assist with an inquiry with the shipping carrier.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect the package within the carrier's required pickup period, please contact us at [email protected].
After the returned package is received and reviewed, we may offer reshipment or a refund, depending on the circumstances and the condition of the returned items.
If the package was returned due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another reason attributable to the customer, the customer may be responsible for any additional shipping charges required to resend the order.
If the package was returned due to an error attributable to Fixcanto or the shipping carrier, we will provide an appropriate resolution, which may include reshipment at no additional shipping charge or a refund, as appropriate.
Any approved refund will be processed in accordance with our Refund & Return Policy.
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.
Where these charges are not collected during checkout, they may be the responsibility of the recipient in accordance with applicable laws and regulations.
Customs processing may also result in additional delivery time.
Contact Us
For questions regarding shipping, tracking, returned packages, or delivery, please contact:
Email: [email protected]
Phone: +86 131 3612 4214
Website: fixcanto.com