Contact information

Contact Information

At UrbanNivo, we aim to make it easy for customers to reach us regarding products, orders, shipping, returns, payments, or general website inquiries.

Customer Support

For assistance, please contact our customer support team by email.

CUSTOMER SUPPORT EMAIL:
[email protected]

SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(UTC+8)

When contacting us about an existing order, please include your order number and relevant details so your inquiry can be reviewed more efficiently.

What We Can Help With

Our customer support team can assist with matters such as:

  • Product information.
  • Order questions.
  • Shipping and tracking.
  • Returns and refunds.
  • Payment-related questions.
  • Website-related inquiries.
  • General customer service matters.

Providing clear and accurate information can help us better understand your request.

Business Information

UrbanNivo is owned and operated by Liuyang Zheping Electronic Commerce Co., Ltd.

  • BRAND: UrbanNivo
  • LEGAL COMPANY NAME: Liuyang Zheping Electronic Commerce Co., Ltd.
  • OWNER / REPRESENTATIVE:
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS:
    Monday–Friday, 9:00 AM–6:00 PM
    (UTC+8)
  • Customer Support Phone:
  • WEBSITE:
    https://UrbanNivo.com/
  • BUSINESS ADDRESS:
    No. 10, Xinjing Group, Jiangdong Village, Zhentou Town, Liuyang City, Changsha City, Hunan Province, China

Contact Us

For customer support or general inquiries, please contact:

Email: [email protected]