Privacy policy

Privacy Policy

At UrbanNivo, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website, how that information may be used, and the choices available to you.

Information We Collect

When you use the UrbanNivo website, we may collect information that you provide directly to us, including when you:

  • Place an order.
  • Contact customer support.
  • Submit a form.
  • Subscribe to communications.
  • Use website features that require information from you.

This information may include:

  • Name.
  • Email address.
  • Shipping and billing information.
  • Order details.
  • Contact information.
  • Payment-related information required to complete a transaction.
  • Information included in customer service inquiries.

We may also collect certain technical and usage information automatically, such as:

  • IP address.
  • Browser type.
  • Device information.
  • Pages viewed.
  • Website interactions.
  • General usage data.

How We Use Information

Information collected through UrbanNivo may be used to:

  • Process and fulfill orders.
  • Provide order and shipping information.
  • Respond to customer inquiries.
  • Support returns, refunds, and other order-related requests.
  • Improve website functionality and usability.
  • Maintain website security.
  • Detect suspicious or unauthorized activity.
  • Maintain business and transaction records.
  • Meet applicable operational or legal requirements.
  • Communicate information related to our services.

We aim to use personal information only where reasonably necessary for legitimate business and customer service purposes.

Order and Payment Information

When an order is placed, certain information is required to process payment and arrange delivery.

Payments may be handled by third-party payment service providers. These providers may process payment information according to their own terms, security practices, and privacy policies.

UrbanNivo does not need to store complete payment card details where those details are processed directly by the relevant payment provider.

Cookies and Similar Technologies

The UrbanNivo website may use cookies and similar technologies to support normal website functions and improve the browsing experience.

These technologies may be used to:

  • Maintain shopping cart functionality.
  • Remember certain preferences.
  • Support checkout functions.
  • Understand website usage.
  • Improve website performance.
  • Support security and fraud prevention.
  • Identify technical issues.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect how some website functions operate.

How We Share Information

We may share information with service providers where reasonably necessary to operate the website and provide services to customers.

These providers may include companies involved in:

  • Payment processing.
  • Website hosting.
  • Order processing.
  • Shipping and delivery.
  • Technical support.
  • Website analytics.
  • Security and fraud prevention.
  • Customer service functions.

Information is generally shared only to the extent reasonably necessary for the relevant service.

We may also disclose information where reasonably required by applicable laws, valid legal requests, or where necessary to protect legitimate rights and interests.

Third-Party Services

UrbanNivo may rely on third-party services to support certain website functions.

Third-party providers may operate under their own privacy policies and terms.

UrbanNivo does not control the independent privacy practices of external providers. Customers may review the relevant privacy information provided by those services where appropriate.

Data Security

We take reasonable measures intended to protect personal information from unauthorized access, misuse, loss, alteration, or improper disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own devices, account information, and passwords where applicable.

Data Retention

Personal information may be retained for as long as reasonably necessary for purposes such as:

  • Processing and maintaining order records.
  • Providing customer support.
  • Managing returns and refunds.
  • Maintaining business records.
  • Resolving disputes.
  • Preventing misuse or fraud.
  • Meeting applicable operational requirements.

Retention periods may vary depending on the type of information and the reason it is maintained.

Your Privacy Choices

Depending on applicable requirements and the circumstances, you may contact us regarding personal information associated with you.

Requests may include:

  • Reviewing certain personal information.
  • Correcting inaccurate information.
  • Requesting deletion where appropriate.
  • Asking how information is handled.
  • Updating certain communication preferences.

Some information may need to be retained where reasonably necessary for transaction records, dispute handling, fraud prevention, or other applicable requirements.

Email Communications

If UrbanNivo sends promotional communications, available unsubscribe options may be used where provided.

Certain transactional or service-related communications may still be necessary, including:

  • Order confirmations.
  • Shipping information.
  • Payment-related notices.
  • Customer support communications.
  • Information relating to an active order or request.

Children's Privacy

The UrbanNivo website is intended for general consumer shopping and is not specifically directed toward young children.

We do not knowingly seek to collect personal information from children in a manner inconsistent with applicable requirements.

If you believe information relating to a child has been provided improperly, please contact us so the matter can be reviewed.

Changes to This Privacy Policy

UrbanNivo may revise this Privacy Policy when reasonably necessary to reflect changes in website functions, business practices, service providers, or applicable requirements.

Any revised version will apply when published on the UrbanNivo website.

Business Information

UrbanNivo is owned and operated by Liuyang Zheping Electronic Commerce Co., Ltd.

  • BRAND: UrbanNivo
  • LEGAL COMPANY NAME: Liuyang Zheping Electronic Commerce Co., Ltd.
  • OWNER / REPRESENTATIVE:
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS:
    Monday–Friday, 9:00 AM–6:00 PM
    (UTC+8)
  • Customer Support Phone:
  • WEBSITE:
    https://UrbanNivo.com/
  • BUSINESS ADDRESS:
    No. 10, Xinjing Group, Jiangdong Village, Zhentou Town, Liuyang City, Changsha City, Hunan Province, China

Contact Us

If you have questions about this Privacy Policy or how UrbanNivo handles personal information, please contact:

Email: [email protected]