Terms of service

Terms of Service

Welcome to UrbanNivo. These Terms of Service explain the general terms that apply when you access our website, browse products, place an order, or use services provided through UrbanNivo.

By using the UrbanNivo website, you agree to these Terms of Service and any related policies made available on the website.

Use of the Website

You may use the UrbanNivo website for lawful shopping and related personal purposes.

You agree not to:

  • Use the website for unlawful or fraudulent activities.
  • Attempt to interfere with website security or normal operation.
  • Submit false, misleading, or unauthorized information.
  • Attempt to gain unauthorized access to accounts, systems, or data.
  • Use the website in a way that may disrupt or damage its operation.
  • Misuse website content or materials in a manner inconsistent with applicable rights.

UrbanNivo may take reasonable steps to protect the website, customers, and business operations where suspicious or improper activity is identified.

Product Information

We aim to provide useful product information, including descriptions, images, dimensions, materials, colors, and other relevant details where available.

Customers should review product information carefully before placing an order.

Minor differences may occur due to factors such as:

  • Screen and device display settings.
  • Lighting and photography.
  • Measurement methods.
  • Manufacturing variations.
  • Product updates or minor design changes.

Such differences do not necessarily indicate that a product is defective or incorrect.

Product Availability

Product availability may change from time to time.

An item shown on the website may become unavailable due to inventory changes, order volume, supply conditions, or other operational reasons.

If an ordered item cannot be fulfilled, we may contact the customer and provide an appropriate solution, which may include cancellation, replacement options, or a refund where applicable.

Pricing

Prices displayed on the UrbanNivo website are shown in the currency presented during browsing or checkout.

Prices may change due to business, supply, promotional, or operational considerations.

The price applicable to an order is generally the price shown when the order is submitted, subject to correction of obvious technical or pricing errors.

Orders

Submitting an order does not automatically guarantee acceptance.

Orders may be reviewed for:

  • Payment confirmation.
  • Product availability.
  • Shipping information.
  • Order accuracy.
  • Fraud prevention.
  • Other reasonable processing requirements.

UrbanNivo may refuse, cancel, or limit an order where reasonably necessary, including where:

  • Payment cannot be completed or verified.
  • Product information contains an obvious error.
  • An item is unavailable.
  • Shipping information is incomplete or invalid.
  • Suspicious or unauthorized activity is identified.
  • The order cannot reasonably be fulfilled.

If an order is cancelled after payment has been successfully processed, any applicable refund will generally be returned to the original payment method.

Payment

Customers are responsible for providing accurate and authorized payment information.

Available payment methods may vary depending on checkout configuration, customer location, and payment service availability.

Payment transactions may be processed by third-party payment providers.

UrbanNivo does not require customers to send complete payment card information directly to customer service.

Shipping

Orders are generally processed within 1–3 business days.

After processing, estimated delivery is generally 7–15 business days.

Shipping times are estimates and may vary depending on destination, carrier operations, customs procedures, transportation conditions, and other circumstances outside reasonable control.

Additional information is available in the UrbanNivo Shipping Policy.

Returns and Refunds

Eligible return requests may generally be submitted within 30 days after receiving the order.

Returned products must meet the applicable conditions described in the UrbanNivo Return & Refund Policy.

Approved refunds will normally be issued to the original payment method.

Customers should review the Return & Refund Policy for complete return conditions and procedures.

Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including:

  • Name.
  • Contact information.
  • Shipping information.
  • Product selections.
  • Quantity and variant selections.
  • Payment information.

Customers should review their order before completing checkout.

Incorrect or incomplete information may result in processing or delivery delays.

Intellectual Property

The UrbanNivo website may contain text, graphics, photographs, product images, logos, layouts, designs, and other materials used in connection with the website and brand.

Such materials may be protected by applicable intellectual property rights.

Unless otherwise authorized or permitted by applicable requirements, website content should not be reproduced, distributed, modified, or used for commercial purposes without appropriate permission.

Third-Party Services

UrbanNivo may use third-party services to support functions such as:

  • Payment processing.
  • Website hosting.
  • Shipping and delivery.
  • Analytics.
  • Technical services.
  • Security.
  • Customer service functions.

Third-party services may operate under their own terms and policies.

UrbanNivo is not responsible for independent third-party services outside its reasonable control, although we may assist customers where the matter directly concerns an UrbanNivo order.

Website Availability

We aim to maintain normal access to the UrbanNivo website, but uninterrupted operation cannot be guaranteed.

Temporary interruptions may occur because of:

  • Maintenance.
  • Technical issues.
  • System updates.
  • Hosting interruptions.
  • Security measures.
  • Events outside reasonable control.

Website functions, content, or services may be updated, modified, suspended, or discontinued where reasonably necessary.

Accuracy of Information

We make reasonable efforts to maintain accurate website information.

However, typographical errors, pricing errors, technical issues, product-information errors, or other inaccuracies may occasionally occur.

Where an obvious error is identified, UrbanNivo may correct the relevant information and, where appropriate, contact affected customers.

Limitation of Responsibility

To the extent permitted by applicable laws, UrbanNivo is not responsible for indirect, incidental, or consequential losses arising from circumstances outside reasonable control.

Nothing in these Terms is intended to exclude or restrict rights, protections, or responsibilities that cannot legally be excluded or limited.

Events Outside Our Control

Certain events may affect order processing, website operation, shipping, or other services.

These events may include:

  • Carrier disruptions.
  • Customs procedures.
  • Severe weather.
  • Transportation interruptions.
  • Technical failures.
  • Supply disruptions.
  • Government actions.
  • Other events outside reasonable control.

Where such circumstances occur, UrbanNivo may take reasonable steps to manage affected orders or services appropriately.

Changes to These Terms

UrbanNivo may revise these Terms of Service when reasonably necessary to reflect changes in website operations, services, business practices, or applicable requirements.

Any revised version will apply when published on the UrbanNivo website.

Applicable Requirements

These Terms of Service and the use of the UrbanNivo website are subject to applicable laws and relevant legal requirements.

Nothing in these Terms is intended to reduce any mandatory consumer rights or protections that may apply.

Business Information

UrbanNivo is owned and operated by Liuyang Zheping Electronic Commerce Co., Ltd.

  • BRAND: UrbanNivo
  • LEGAL COMPANY NAME: Liuyang Zheping Electronic Commerce Co., Ltd.
  • OWNER / REPRESENTATIVE:
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS:
    Monday–Friday, 9:00 AM–6:00 PM
    (UTC+8)
  • Customer Support Phone:
  • WEBSITE:
    https://UrbanNivo.com/
  • BUSINESS ADDRESS:
    No. 10, Xinjing Group, Jiangdong Village, Zhentou Town, Liuyang City, Changsha City, Hunan Province, China

Contact Us

If you have questions about these Terms of Service, please contact:

Email: [email protected]