Legal notice

Legal Notice

UrbanNivo is an online household and everyday essentials brand operated by Liuyang Zheping Electronic Commerce Co., Ltd. This Legal Notice provides general information about the ownership, use, and operation of the UrbanNivo website.

Website Operator

The UrbanNivo website is operated by:

  • BRAND: UrbanNivo
  • LEGAL COMPANY NAME: Liuyang Zheping Electronic Commerce Co., Ltd.
  • OWNER / REPRESENTATIVE:
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS:
    Monday–Friday, 9:00 AM–6:00 PM
    (UTC+8)
  • Customer Support Phone:
  • WEBSITE:
    https://UrbanNivo.com/
  • BUSINESS ADDRESS:
    No. 10, Xinjing Group, Jiangdong Village, Zhentou Town, Liuyang City, Changsha City, Hunan Province, China

Website Information

UrbanNivo aims to provide customers with clear and useful information regarding products, ordering, payment, shipping, returns, and customer support.

We make reasonable efforts to keep website information accurate and understandable. However, product details, images, specifications, prices, availability, and other website content may occasionally be updated, corrected, or adjusted where necessary.

Customers are encouraged to review the information available on each product page before completing a purchase.

Product Information

Product descriptions, dimensions, materials, colors, images, and other product details are provided to help customers evaluate products before ordering.

Minor differences may occur due to factors such as:

  • Screen or device display settings.
  • Lighting and photography.
  • Measurement methods.
  • Manufacturing variations.
  • Product updates or minor design adjustments.

Where relevant, specific product details should be reviewed directly on the applicable product page.

Website Use

The UrbanNivo website is intended for lawful personal shopping and related purposes.

Users should not attempt to:

  • Interfere with website operation.
  • Gain unauthorized access to website systems or accounts.
  • Submit false or misleading information.
  • Use the website for fraudulent or unlawful activity.
  • Copy or misuse website content in a manner inconsistent with applicable rights.

UrbanNivo may take reasonable measures to protect the website, customers, and business operations where misuse or suspicious activity is identified.

Intellectual Property

The UrbanNivo website may contain:

  • Brand names.
  • Logos.
  • Product images.
  • Photographs.
  • Graphics.
  • Text.
  • Website layouts.
  • Designs.
  • Other content used in connection with the website.

Such content may be protected by applicable intellectual property rights.

Unless otherwise authorized or permitted by applicable requirements, website materials should not be reproduced, distributed, modified, or commercially reused without appropriate permission.

Third-Party Services

UrbanNivo may use third-party services to support website functions, including:

  • Payment processing.
  • Website hosting.
  • Shipping and delivery.
  • Analytics.
  • Security.
  • Technical services.
  • Customer support functions.

These service providers may operate under their own terms, policies, and procedures.

UrbanNivo does not control independent third-party services outside its reasonable control.

External Links

The UrbanNivo website may contain links to third-party websites or services where useful for website functionality or customer convenience.

UrbanNivo does not control the content, security, availability, or privacy practices of independent third-party websites.

Users should review the relevant terms and policies of external services where appropriate.

Website Availability

UrbanNivo aims to maintain normal website availability, but continuous or uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to:

  • Website maintenance.
  • Technical issues.
  • System updates.
  • Hosting interruptions.
  • Network conditions.
  • Security measures.
  • Other circumstances outside reasonable control.

Website features, content, or services may be updated or adjusted as part of normal operations.

Accuracy of Information

We make reasonable efforts to maintain accurate website information.

However, occasional errors may occur, including:

  • Typographical errors.
  • Pricing errors.
  • Technical errors.
  • Product information errors.
  • Availability changes.

Where an obvious error is identified, UrbanNivo may correct the relevant information and take reasonable steps regarding affected orders where appropriate.

Limitation of Responsibility

To the extent permitted by applicable laws, UrbanNivo is not responsible for indirect, incidental, or consequential losses arising from circumstances outside reasonable control.

Nothing in this Legal Notice is intended to exclude or restrict any rights, protections, or responsibilities that cannot lawfully be excluded or limited.

Applicable Requirements

The operation and use of the UrbanNivo website are subject to applicable laws and relevant legal requirements.

Nothing in this Legal Notice is intended to reduce mandatory consumer rights or protections that may apply.

Changes to This Legal Notice

UrbanNivo may revise this Legal Notice when reasonably necessary to reflect changes in website operations, services, business practices, or applicable requirements.

Any revised version will apply when published on the UrbanNivo website.

Contact Us

If you have questions regarding this Legal Notice or the operation of the UrbanNivo website, please contact:

Email: [email protected]