Shipping policy

Shipping Policy

At UrbanNivo, we aim to provide customers with clear and practical shipping information. This Shipping Policy explains our general order processing, delivery estimates, shipping charges, tracking, and common delivery situations.

Order Processing Time

Orders are generally processed after payment has been successfully confirmed.

Processing Time:
1–3 business days

During this period, order information may be reviewed and products prepared for shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery timeframe is:

7–15 business days

Actual delivery times may vary depending on:

  • Destination.
  • Carrier operations.
  • Transportation conditions.
  • Customs procedures.
  • Local delivery services.
  • Public holidays.
  • Weather conditions.
  • Other circumstances outside reasonable control.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Shipping Fees

Our standard shipping fee is:

$12.99

Orders with a total value of $39.99 or more are eligible for free shipping.

Applicable shipping charges will normally be displayed during checkout before the order is completed.

Shipping Destinations

UrbanNivo may ship to destinations supported by the shipping options available during checkout.

Shipping availability may vary depending on:

  • Destination.
  • Carrier coverage.
  • Product restrictions.
  • Operational requirements.
  • Other delivery-related considerations.

If an order cannot be shipped to the address provided, we may contact the customer for additional information or provide an appropriate solution.

Order Confirmation

After an order is successfully submitted, order confirmation information may be sent to the email address provided during checkout.

Customers should review order details carefully, particularly:

  • Recipient name.
  • Shipping address.
  • Product selection.
  • Quantity.
  • Contact information.

If you notice an error, please contact customer support as soon as possible.

Tracking Information

Once an order has been shipped and tracking information becomes available, tracking details may be provided by email.

Tracking information may take some time to update after shipment.

Temporary delays in tracking updates can occur during:

  • International transportation.
  • Carrier transfers.
  • Customs processing.
  • Local delivery processing.

A lack of immediate tracking updates does not necessarily mean that the shipment has stopped moving.

Shipping Address

Customers are responsible for providing complete and accurate shipping details when placing an order.

Please review information such as:

  • Recipient name.
  • Street address.
  • Apartment, suite, or unit number where applicable.
  • City.
  • Postal code.
  • Country or region.
  • Contact details.

Incorrect or incomplete information may cause delays or unsuccessful delivery.

If an address needs to be corrected after an order has been placed, please contact us as soon as possible. Changes may not be possible after an order has already been processed or shipped.

Delivery Delays

Occasional delivery delays may occur due to circumstances outside normal processing.

These may include:

  • Carrier delays.
  • High shipping volume.
  • Customs procedures.
  • Public holidays.
  • Severe weather.
  • Transportation disruptions.
  • Local delivery conditions.
  • Incorrect or incomplete shipping information.

If a shipment appears to be significantly delayed, customers may contact UrbanNivo with their order information so available shipment details can be reviewed.

Customs and Import Procedures

International shipments may be subject to customs review or import procedures depending on the destination.

Customs processing may affect the overall delivery time.

Any applicable duties, taxes, fees, or other import-related charges may depend on the destination and relevant local requirements.

Failed or Unsuccessful Delivery

Delivery may be unsuccessful if:

  • The address is incorrect or incomplete.
  • The recipient cannot be reached where necessary.
  • Delivery cannot be completed after reasonable attempts.
  • A package is not collected when collection is required.
  • Other delivery-related circumstances prevent completion.

If a package is returned or marked as undeliverable, please contact our customer support team so the available information can be reviewed.

Lost or Damaged Packages

If a package appears to be lost or arrives damaged, please contact us and provide:

  • Order number.
  • Available tracking information.
  • Description of the issue.
  • Relevant photos where appropriate.

We will review the available information and determine an appropriate solution based on the circumstances.

Multiple Shipments

In some situations, items from the same order may be shipped separately.

Separate packages may:

  • Have different tracking numbers.
  • Be handled by different carriers.
  • Arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Changes to This Shipping Policy

UrbanNivo may update this Shipping Policy when reasonably necessary to reflect changes in shipping procedures, website operations, services, or applicable requirements.

Any revised version will apply when published on the UrbanNivo website.

Business Information

UrbanNivo is owned and operated by Liuyang Zheping Electronic Commerce Co., Ltd.

  • BRAND: UrbanNivo
  • LEGAL COMPANY NAME: Liuyang Zheping Electronic Commerce Co., Ltd.
  • OWNER / REPRESENTATIVE:
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS:
    Monday–Friday, 9:00 AM–6:00 PM
    (UTC+8)
  • Customer Support Phone:
  • WEBSITE:
    https://UrbanNivo.com/
  • BUSINESS ADDRESS:
    No. 10, Xinjing Group, Jiangdong Village, Zhentou Town, Liuyang City, Changsha City, Hunan Province, China

Contact Us

If you have questions about shipping, tracking, or an existing order, please contact:

Email: [email protected]